This problem could be caused by many different things.
- The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter.
- If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position.
- Check the fuse or circuit breaker. All electric scooter have a fuse or a circuit breaker. Circuit breakers are usually on the outside of the scooter. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack.
- Disconnect the brake lever switch connector from the speed controller. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. If the scooter works after disconnecting the brake switch then the brake switch is defective.
- Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached.
- Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Turn the key or power switch on and engage the throttle all of the way. Listen or look back to see if the rear wheel is slowly spinning. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack.
- Try recharging the battery pack for 8 hours. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated.
- After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced.
For further repair and troubleshooting help please visit our repair help area.