ElectricScooterParts.com Support Center

Pre-Sale Questions 5

• How do I place an order?
• Do you accept international orders?
• What type of payments do you accept?
• Do you offer free shipping?
• When will my order ship?

Post-Sale Questions 6

• When will I receive my order?
• What if the part I ordered did not solve the problem?
• What should I do if I ordered the wrong part?
• What if I receive damaged parts or a mis-shipment?
• What if my order was returned due to an incomplete or incorrect address?

See all 6 articles

Returns Questions 3

• How do I return an item?
• When will my return be processed?
• How long do refunds take to go back on my card?

Parts Locating Help 4

• Locating Batteries For Unknown Models
• Locating Chargers For Unknown Models
• Locating Tires & Tubes For Unknown Models
• How To Read Tire Sizes

Troubleshooting Wizard and Guide 2

• Electric Scooter Troubleshooting Wizard
• Electric Scooter Troubleshooting Guide

Tech Support 11

• Scooter Does Not Run
• Scooter Only Runs For A Few Minutes
• Scooter Runs At Full Speed Continuously
• On/Off Switch Position When Charging The Battery
• Charger Light Stays Green When Charging

See all 11 articles

Custom Project Parts Guides 3

• Motor and Gear Ratio Guide and Calculator
• Battery Pack Ride Time Estimation Calculator
• Basic Electric Scooter & Bike Wiring Schematic

Parts Installation Guides 4

• Tire and Tube Installation Guide
• Battery Pack Wiring Guide
• Chain Master Link Installation Guide
• Battery Charger Connection Best Practices

Parts Testing Guides 2

• Battery Charger Testing Guide
• Fuse Testing Guide

Package In Transit Questions 2

• USPS Package Tracking Shows "In Transit, Arriving Late"
• USPS Tracking Shows "Shipping Label Created, USPS Awaiting Item" or "Shipment Received, Package Acceptance Pending"