Step 1: Submit our RMA (Return Merchandise Authorization) Form:
Complete and submit our online RMA Form. After submitting this form a representative from the returns department will verify the information and email you an RMA number if the authorization is approved.
Step 2: Wait for the RMA number to arrive:
Wait for us to send you an RMA number before returning an item. The RMA number must be clearly and legibly written on the sales receipt and on the side of the box that the item is being returned in.
Step 3: Package item for return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.
Step 4: Ship package:
Mail the package to the address below. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.
59 Mount Hermon Road
Scotts Valley, CA 95066
Step 4: Check your email:
We will send you an e-mail to notify you that your return has been processed. Returns are normally processed within 5 business days after we receive the return. After we process a return we will issue a refund back to the payment method that was used to pay for the order. Sometimes it takes a while for the refund to appear back in the account. Some credit and debit card companies will issue the refund within a few days, while other companies can take between 1-4 weeks to issue the refund. Refunds issued to PayPal accounts will appear in your account immediately after we issue the refund, however it will be in the form of PayPal funds. These PayPal funds may be transferred back to your credit card or bank account through PayPal, or they may be kept in your PayPal account to pay for other purchases in the future.
How do I exchange an item? To exchange an item simply place another order for the parts that you really need and then send the original parts back as a return (see instructions for returns above). Once we receive your return we will issue a refund credit to your credit card. The credit should appear within 10-14 days after we receive your return. Exchanges of equal or greater value are eligible for a restocking fee waiver. Please create a Support Ticket and request a restocking fee waiver on your return if you have already purchased another item of equal or greater value.
What if I receive a mis-shipment?
At ElectricScooterParts.com we are committed to
delivering the right products and product quantities to our
customers. We employ several quality and quantity checks
before an order leaves our warehouse. If you have
received an incorrect item or incorrect quantity of items, please create a Support Ticket to let us know.
Who pays for return shipping? Since we offer so many low priced parts for sale we simply can not afford to pay for return shipping like other websites do that only sell higher priced items like shoes. For a return, you are responsible for the cost of returning the merchandise. However, if we’ve made a mistake and sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately by creating a Support Ticket. We will reimburse you for the cost of returning the package back to us, and we will not charge you for the shipping costs of the replacement merchandise.