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Shoprider Flagship Scooter

I have one of these scooters and the front suspension clunks each time a small or large bump is driven over. Looks like a bad design. The shock/springs used are in the extended position when cart is at rest. When you run over a stone or bump in road surface, a loud clunk is heard from the side which hit the bump. So the spring compresses a little and when spring retracts it makes a loud clunk. Nothing is warn, its like new, very low use. I am wondering if anyone else has had this happen and is there a fix for this noise. It has no impact on safety or performance, but it sounds terrible.

Help please

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