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when I turn the throttle my scooter jolts and doesn't want to run

I have a fully charged scooter motorino 48 volts and when I turn the throttle it doesn't seem to want to go and gives a little bit of power and then quits. Could you help me figure out what went wrong and how I can fix it?
The first step we recommend taking is to load test the battery pack to see if it is good or bad. Here is a link to our load testing guide: https://electricscooterparts.com/loadtest

Please let us know if you have any questions.
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