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Roam Hype Battery

We have searched the existing threads and can't find the problem we are experiencing. After the battery ran down completely on our scooter we accidentally left it charging over night. Now when we plug it in, the battery light flashes green then turns orange. It seems like the battery has no charge when you try to turn it on, but we tested the battery and it has 37 volts. We have left it unplugged for a day before trying to recharge again, we have watched videos showing how to reset the battery. Could this be a problem with the mother board?

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